Returns & Refunds policy

This policy applies to all purchases made through Tooner Fish Limited (trading as Tooner Fish Studios) via our website.

Digital Goods (PDF Comics & Memberships)

Due to the immediate access and nature of digital products, all sales of digital PDF comics and digital membership subscriptions are final and non-refundable once the download link or access has been provided. If you experience technical issues downloading or accessing your digital purchase, please contact us immediately via our contact page so we can assist you.

Physical Goods (Paperback Comics)

All sales of physical paperback comics are final. Because we process and ship orders as quickly as possible, we do not offer cancellations, returns, or refunds if you change your mind after an order has been placed with Tooner Fish Studios.

Damaged or Faulty Goods

We stand by the quality of our comics, and this policy does not override your rights under the New Zealand Consumer Guarantees Act. If your physical comic arrives damaged in transit, contains a printing error, or is otherwise faulty, please contact us via our contact page with your order number and a clear photo of the issue within 7 days of delivery.

We will arrange a replacement copy or a full refund, and we will cover any return shipping costs associated with faulty goods.

Reimbursements for Faulty Goods

If a refund is approved for a damaged or faulty item, we will reimburse you within 14 days from the day on which we approve the claim. We will use the same means of payment as you used for the initial order, and you will not incur any fees for such reimbursement.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact Tooner Fish Limited trading as Tooner Fish Studios via our contact page.